RETREAT REFUND/CANCELLATION POLICY
In order to secure your spot at one of our retreats, you need to pay a non-refundable deposit or percentage amount as stipulated for each retreat on our website, plus minimal processing fees. You can pay your deposit through our fully secure online payment systems.
It is preferred that you pay the remaining balance in cash once you arrive to the site of the retreat. However at times we may offer other methods of payment for your balance (contact us via email). Notice that it will NOT be possible to pay onsite by card, as our retreats may be taking place in secluded areas, and there is no facility for card payment or guaranteed internet coverage.
Refund and Cancellation Policy
HOLD DEPOSITS ARE NON-REFUNDABLE.
Deposit payments are non-refundable. Please note that there will be no refunds or discounts for arriving late, leaving early, flight cancellations, travel delays or illness or Force Majeure. If you have to cancel your participation in a retreat for any reason, we can not refund your deposit, but you can transfer it to the same retreat/training within a period of 12 months from the deposit date, if there is availability and a pending scheduling. We wish we could compensate people for unforeseen circumstances (injury, family emergency, force majeure, natural disaster, etc), but we have costs already incurred when reserving retreat centre and accommodations. To protect yourself further, we strongly encourage you to purchase travel insurance.
Any other payment made at anytime becomes non-refundable 180 days prior to the start of a retreat.
**Please note minimum numbers are required to run any SpiritRivers retreat. These minimum numbers are usually set to 6 persons unless specifically outlined in the retreat presentation. Should the numbers not be reached by the cut off date of 3 weeks PRIOR to the starting date, the retreat will be postponed and deposits transferred to the same retreat/training to a later date if there is availability and a pending scheduling. Deposits are NON REFUNDABLE whether minimum numbers are met or not.
Please ensure you have adequate TRAVEL INSURANCE cover!. In the case of government lockdowns whereby you are not allowed by law to travel to the retreat location, it is our understanding that an insurance cover can provide a full refund.
**PLEASE ENSURE YOU HAVE TRAVEL INSURANCE.**
SHOULD YOU HAVE ANY COVID RELATED SYMPTOMS WE WILL REQUIRE A NEGATIVE TEST RESULT PRIOR TO YOUR ATTENDANCE.
IF WE CANCEL ANY OF OUR PROGRAMS
In the very unlikely case that we cancel any of the retreats/trainings, and provided that the retreat centre/venue refunds our own deposits, we will refund to you all deposits and payments you have paid. We cannot however compensate you for airfare, travel or any other costs incurred like processing fees or currency discrepancies between time of booking and time of refund.
**In the unlikely event that we must cancel a retreat due to weather, Force Majeure, acts of God, natural disaster, pandemic, or political upheaval, we cannot guarantee a refund. To cover these risks, we highly recommend you purchase travel insurance.**
Neither Party will be liable for any failure or delay in performing an obligation under this Terms and Conditions that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, civil commotion, breakdown of communication facilities, breakdown of web host, breakdown of internet service provider, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalised lack of availability of raw materials or energy.
The best way to protect yourself from any unforeseen circumstance is to purchase cancelation/interruption insurance. Travel Insurance can protect you in case:
• You cancel your participation in one of our retreats
• The retreat is cancelled due to weather, natural disaster, force majeure or not enough participants to run the trip
• Lost baggage or personal items
• Medical expenses and the cost of repatriation should you become ill or injured
Transport to and from Retreats
Some retreats may offer a one-off aiport shuttle for pick-ups and drop-offs; please check with the specific retreat. Should you not be able to meet the shuttle in time, we can also organise the airport transfer for you at your own cost, or we can help you figure out other transportation options. However travel arrangements to and from the site of the retreats are entirely your responsibility and we cannot be held responsible for any delays or cancelations of your flights or bus rides.
Access to this site:
You agree to use this site only for the lawful purposes described in more detail in the “Restrictions on Use” section below. You agree not to take any action that might compromise the security of the site, render the site inaccessible to others or otherwise cause damage to the site or the Content. You agree not to add to, subtract from, or otherwise modify the Content, or to attempt to access any Content that is not intended for you. You agree not to use the site in any manner that might interfere with the rights of third parties. To access this site or some of the resources it has to offer, you may be asked to provide certain registration details or other information. It is a condition of your use of this site that all the information you provide on this site will be correct, current, and complete. If our Company believes the information you provide is not correct, current, or complete, we have the right to refuse you access to this site or any of its resources, and to terminate or suspend your access at any time, without notice.
Restrictions on use:
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You understand that our Company cannot and does not guarantee or warrant that files available for downloading from the Internet will be free of viruses, worms, Trojan horses or other code that may manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to this site for the reconstruction of any lost data. Our Company does not assume any responsibility or risk for your use of the Internet.
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With regards to health & wellness content on the site:
This site offers health, wellness, fitness and nutritional information and is designed for educational purposes only. You should not rely on this information as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. If you have any concerns or questions about your health, you should always consult with a physician or othe rhealth–care professional. Do not disregard, avoid or delay obtaining medical or health related advice from your health–care professional because of something you may have read on this site. The use of any information provided on this site is solely at your own risk.
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With Regards To Financial Content On The Site::
Neither company nor its owners, officers, directors, employees, subsidiaries, affiliates, licensors, service providers, content providers and agents are financial advisers and nothing contained on the site is intended to be or to be construed as financial advice. Company is not an investment advisory service, is not an investment adviser, and does not provide personalised financial advice or act as a financial advisor. The site exists for educational purposes only, and the materials and information contained herein are for general informational purposes only. The education and information presented herein is intended for a general audience and does not purport to be, nor should it be construed as, specific advice tailored to any individual. You are encouraged to discuss any opportunities with your attorney, accountant, financial professional or other advisor.
Limitation on liability
Company, its subsidiaries, affiliates, licensors, service providers, content providers, employees, agents, officers, and directors will not be liable for any incidental, direct, indirect, punitive, actual, consequential, special, exemplary, or other damages, including loss of revenue or income, pain and suffering, emotional distress, or similar damages, even if company has been advised of the possibility of such damages. in no event will the collective liability of company and its subsidiaries, affiliates, licensors, service providers, content providers, employees, agents, officers, and directors, to any party (regardless of the form of action, whether in contract, tort, or otherwise) exceed the greater of $100 or the amount you have paid to company for the applicable content, product or service out of which liability.
Information you provide
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Claims of copyright infringement
The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under the U.S. copyright law. If you believe in good faith that materials hosted by SpiritRivers infringe your copyright, you, or your agent may send to COMPANY a notice requesting that the material be removed or access to it be blocked. Any notification by a copyright owner or a person authorised to act on its behalf that fails to comply with requirements of the DMCA shall not be considered sufficient notice and shall not be deemed to confer upon COMPANY actual knowledge of facts or circumstances from which infringing material or acts are evident. If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send to COMPANY a counter-notice. All notices and counter notices must meet the then current statutory requirements imposed by the DMCA; seehttp://www.loc.gov/copyright for details.
Class Action Waiver
You may only resolve disputes with us on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations aren’t allowed. The arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a class or representative proceeding or claims (such as a class action, consolidated action or private attorney general action) unless all relevant parties specifically agree to do so following initiation of the arbitration.